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Returns & Refunds Policy
Returns & Refunds Policy
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Right to Cancel (14-Day Cooling-Off Period)
As an EU consumer, you have the right to cancel your purchase within 14 days of receiving your order — no questions asked.
To qualify:
The product must be unused, in its original condition and packaging.
You must notify us in writing within 14 days of delivery at shop@preciva.eu.
Exceptions:
For hygiene and health protection reasons, the following cannot be returned if opened or used:
Red light therapy masks or personal-use panels
Any device that comes into contact with skin
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How to Request a Return
Email us at: shop@preciva.eu
Subject: Return Request – Order #[Your Order Number]
Include:
- Your full name
- Order number
- Reason for return (optional)
We’ll respond within 2 business days with return instructions and return address.
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Return Shipping
Customers are responsible for return shipping costs unless the product is faulty or wrong. Please use a trackable shipping method and keep proof of postage.
We are not liable for returns lost in transit.
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Refunds
Once we receive and inspect the returned item:
You will be refunded to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
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Damaged or Faulty Items
If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
We will either:
Replace the item at no extra cost, or
Offer a full refund if a replacement is unavailable
Please include photos of the issue when contacting us.
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Exchanges
We do not currently offer exchanges. If you’d like a different product, please return your item and place a new order.
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Contact Us
If you have questions about your order or this policy, please contact our shop support team:
+359 882 977 155
Preciva Medical Center
41 Anton Tayner St., Central District, 4000 Plovdiv, Bulgaria
© 2025 PRECIVA.