We want you to feel confident when shopping with us. If something isn’t right, we’re here to help.
We want you to feel confident when shopping with us. If something isn’t right, we’re here to help.
As an EU consumer, you have the right to cancel your purchase within 14 days of receiving your order — no questions asked.
To qualify:
The product must be unused, in its original condition and packaging.
You must notify us in writing within 14 days of delivery at shop@preciva.eu.
Exceptions:
For hygiene and health protection reasons, the following cannot be returned if opened or used:
Red light therapy masks or personal-use panels
Any device that comes into contact with skin
Email us at: shop@preciva.eu
Subject: Return Request – Order #[Your Order Number]
Include:
We’ll respond within 2 business days with return instructions and return address.
Customers are responsible for return shipping costs unless the product is faulty or wrong. Please use a trackable shipping method and keep proof of postage.
We are not liable for returns lost in transit.
Once we receive and inspect the returned item:
You will be refunded to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
We will either:
Replace the item at no extra cost, or
Offer a full refund if a replacement is unavailable
Please include photos of the issue when contacting us.
We do not currently offer exchanges. If you’d like a different product, please return your item and place a new order.
If you have questions about your order or this policy, please contact our shop support team:
+359 882 977 155
Preciva Medical Center
41 Anton Tayner St., Central District, 4000 Plovdiv, Bulgaria