Privacy Policy – Preciva Medical Center

Preciva (“we”, “our”, or “us”) respects and protects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website https://preciva.eu, interact with our services, or become a client of our clinic.

We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. What Data We Collect

We may collect and process the following types of personal information:

a) Information You Provide:

Full name
Email address
Phone number
Country of residence
Date of birth
Medical history or current health condition (if submitted through forms)
Appointment details or inquiries

b) Automatically Collected Data:

IP address
Device type and browser
Site usage behavior (via cookies or analytics tools)
Location data (if enabled)

2. Why We Collect Your Data

We use your data to:

Schedule and manage your appointments
Personalize your treatment and therapy plans
Respond to your inquiries or feedback
Send important updates, newsletters, or promotional offers (with your consent)
Improve the user experience on our website
Ensure the security and technical functionality of our digital platforms

3. Email Marketing & Communications

We may use your email address to send wellness tips, updates about new services, or exclusive offers. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at office@preciva.eu.

4. How We Store & Protect Your Data

All sensitive data is stored securely on encrypted servers.

Access is restricted to authorized personnel only.

We regularly update our security software and follow medical data protection best practices.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:
Authorized healthcare professionals working with Preciva
Payment processing providers (e.g., for online bookings or service payments)
IT or analytics service providers, under strict confidentiality agreements

6. Your Data Rights (under GDPR)

As a data subject, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time (where applicable)
Request restriction or object to processing
Request a copy of your data in a portable format
To exercise any of these rights, please email us at office@preciva.eu.

7. Cookies & Analytics

Our website uses cookies to improve user experience and understand visitor behavior. By using our site, you consent to the use of cookies unless you choose to disable them in your browser settings.

We may also use tools such as Google Analytics or Meta Pixel to monitor website performance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions about this Privacy Policy or how we process your personal data, please contact:

Preciva Wellness Clinic

41 Anton Tayner St., Central District, 4000 Plovdiv, Bulgaria

+359 882 977 155

office@preciva.eu